Shipping Rate
Ontario: $34.99 (Free shipping over $299.99)
Quebec: $39.99 (Free shipping over $299.99)
Nova Scotia, Northwest Territories, Newfoundland and Labrador, New Brunswick, Manitoba, British Columbia, Saskatchewan: $49.99 (Free shipping over $349.99)
Alberta, Yukon, Nunavut, Prince Edward Island: $59.99 (Free shipping over $349.99)
Dry Goods Shipping Shipping costs for dry goods are calculated at checkout based on the total weight and dimensions of the order. Heavy & bulk shipping rates may apply to some items like salt, skimmers, rocks & aquariums.
Shipping Rules & Restrictions
Billing and Shipping addresses must match.
Orders will be shipped to the address provided at checkout. Kane Aquarium will not refund orders that were given an insufficient, inaccurate, or invalid address.
Kane Aquarium DOES NOT ship to P.O. Box addresses.
There are NO REFUNDS on shipping costs for any reason.
Applicable for Dry Goods only!
We offer a 30-day return policy for dry goods. You have 30 days from the date you receive your order to request a return.
To be eligible for a return, the item must:
To request a return, please contact us at kaneaquarium@gmail.com.
If your return request is approved, please ship the item to:
Kane Aquarium
Unit 9 – 1050 McNicoll Ave
Scarborough, ON M1W 2L8
Canada
Customers are responsible for return shipping costs unless the return is due to our error (such as receiving the wrong or a defective item).
Returns sent without prior authorization will not be accepted. Items returned in used, damaged, or non-original condition may be refused.
Approved returns for reasons other than our error are subject to a 5% restocking fee, which will be deducted from the refund amount. This fee helps cover payment processing, handling, and administrative costs.
Please inspect your order immediately upon delivery. If you receive a defective, damaged, or incorrect item, contact us as soon as possible at kaneaquarium@gmail.com with your order number and photos of the issue. We will review the claim and work to resolve it promptly.
Please note that the original shipping charges paid by the customer are non-refundable, except where required by applicable law or if the return is due to an error on the part of Kane Aquarium (such as receiving an incorrect or defective item).
Customers are also responsible for the cost of return shipping, unless the return is due to an error on the part of Kane Aquarium (such as receiving an incorrect or defective item).
The following items are final sale and cannot be returned or exchanged:
If you are unsure whether an item is eligible for return, please contact us before placing your order.
To receive a different item, please return the original item (if eligible). Once your return has been approved, you may place a new order for the replacement item.
Please note: All livestock sales are final and are not eligible for exchanges.
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days, less any applicable restocking fee. Processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at kaneaquarium@gmail.com.
Orders may be cancelled only before they have been processed or shipped. Please contact us as soon as possible if you need to cancel your order.
If your cancellation request is approved for reasons other than an error by Kane Aquarium, a 5% cancellation fee will be deducted from your refund. This fee covers payment processing, handling, restocking, and administrative costs, where it applies.
Once an order has been shipped, it cannot be cancelled. If the item is eligible, you may request a return after delivery in accordance with this Return & Refund Policy.
Our Dead on Arrival (DOA) Guarantee applies only to live livestock purchased through the Kane Aquarium website and shipped directly by Kane Aquarium.
To qualify for a DOA claim:
If your DOA claim is approved by Kane Aquarium, a store credit equal to the purchase price of the affected livestock will be issued to your online customer account.
The DOA guarantee covers only the value of the affected livestock. Shipping charges, handling fees, processing fees, and any other charges are non-refundable and will not be credited.
Kane Aquarium reserves the right to approve or deny any DOA claim based on the information and evidence provided.
All products come with a 1-year manufacturer warranty covering defects in materials and workmanship.
Customers are responsible for providing a safe and accurate shipping address. Please double-check the address in your order confirmation email. Kane Aquarium will not provide refunds for orders where FedEx determines there is no safe location to leave the package.
By purchasing, you agree not to initiate a chargeback for a completed order without first contacting us to resolve the issue directly.
