Shipping Rate
Ontario: $34.99 (Free shipping over $299.99)
Quebec: $39.99 (Free shipping over $299.99)
Nova Scotia, Northwest Territories, Newfoundland and Labrador, New Brunswick, Manitoba, British Columbia, Saskatchewan: $49.99 (Free shipping over $349.99)
Alberta, Yukon, Nunavut, Prince Edward Island: $59.99 (Free shipping over $349.99)
Dry Goods Shipping Shipping costs for dry goods are calculated at checkout based on the total weight and dimensions of the order. Heavy & bulk shipping rates may apply to some items like salt, skimmers, rocks & aquariums.
Shipping Rules & Restrictions
Billing and Shipping addresses must match.
Orders will be shipped to the address provided at checkout. Kane Aquarium will not refund orders that were given an insufficient, inaccurate, or invalid address.
Kane Aquarium DOES NOT ship to P.O. Box addresses.
There are NO REFUNDS on shipping costs for any reason.
Applicable for Dry Goods only!
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at kaneaquarium@gmail.com. Please note that returns will need to be sent to the following address: Unit 9 - 1050 McNicoll Ave , Scarborough, ON M1W 2L8
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at kaneaquarium@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kaneaquarium@gmail.com.
All products come with a 1-year manufacturer warranty covering defects in materials and workmanship.
Customers are responsible for providing a safe and accurate shipping address. Please double-check the address in your order confirmation email. Kane Aquarium will not provide refunds for orders where FedEx determines there is no safe location to leave the package.
By purchasing, you agree not to initiate a chargeback for a completed order without first contacting us to resolve the issue directly.
