Shipping policy

  • Shipping Rate

    • Ontario: $34.99 (Free shipping over $299.99)

    • Quebec: $39.99 (Free shipping over $299.99)

    • Nova Scotia, Northwest Territories, Newfoundland and Labrador, New Brunswick, Manitoba, British Columbia, Saskatchewan: $49.99 (Free shipping over $349.99)

    • Alberta, Yukon, Nunavut, Prince Edward Island: $59.99 (Free shipping over $349.99)

    Dry Goods Shipping Shipping costs for dry goods are calculated at checkout based on the total weight and dimensions of the order. Heavy & bulk shipping rates may apply to some items like salt, skimmers, rocks & aquariums.

    Shipping Rules & Restrictions

    • Billing and Shipping addresses must match.

    • Orders will be shipped to the address provided at checkout. Kane Aquarium will not refund orders that were given an insufficient, inaccurate, or invalid address.

    • Kane Aquarium DOES NOT ship to P.O. Box addresses.

    • There are NO REFUNDS on shipping costs for any reason.

    • Shipping & Processing Policy

      • Processing Time: Orders may take up to 3 days to process after payments have been cleared.

      • Shipping Schedule: * Payments received Wednesday (noon EST or later), Thursday, and Friday will ship on the following Tuesday.

        • Payments received Saturday and Sunday will begin shipping on the following Tuesday.

      • Order Sequence: Orders are processed in the order they are received. During peak periods, it may take a few additional days to reach your order.

      Delivery & Address Responsibility

      Customers are responsible for providing a safe and accurate shipping address. Please double-check the address in your order confirmation email. Kane Aquarium will not provide refunds for orders where FedEx determines there is no safe location to leave the package.

      Lost, Stolen, or Delayed Packages

      • Transit Risks: Kane Aquarium is not responsible for misplaced, lost, or stolen packages during transit. Under all circumstances, FedEx is the responsible party.

      • Shipping Delays: Kane Aquarium has no control over delays during the shipping process. For tracking updates or delay inquiries, please contact FedEx customer service.

      • Our Support: We will do our best to assist all customers in obtaining transit information or resolving issues regarding missing packages.

      Claims Process

      • Review Period: All claims are reviewed case-by-case and may take up to 3 weeks to process.

      • Resolution: We must wait for FedEx to respond to a claim before taking further action. We appreciate your patience during this time.

      • Guarantees: Filing a claim does not guarantee that FedEx will partially or fully compensate you for a lost/stolen package.

      Order Disputes

      By purchasing, you agree not to initiate a chargeback for a completed order without first contacting us to resolve the issue directly.